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Transforming Live Event Experience Through Holographic Technology

We are living in an extremely connected and globalized world where people are closer than ever before and the real-time flow of information is within everyone’s grasp. Interacting with everyday content is no longer a one-way flow as it has become more tactile and interactive. If you’re familiar with “Star Trek,” Captain Kirk and his […]

Voice Recognition: Beyond smart speakers

It’s a brave new world out there and what we thought we knew is no longer the case. We are now living in the world of ‘voice’ where the convergence of artificial intelligence and voice recognition is changing the way we all live. There are varying figures and trends that quantify the emergence of voice […]

Chatbots and the Digital Transformation of Higher Education Websites

Chatbots are now assisting universities with admissions and orientation. Yes, the same thing being used in tech startups and Fortune 100 companies to streamline customer relations, social media engagements and even content management. We have reached to a point that artificial intelligence is fast replacing human front desk staff and virtual assistants with machine-learning chatbot […]

Chatbots and the future of conversational engagement

Providing superior customer experience can be a competitive differentiator for businesses today. To this effect, Artificial Intelligence (AI) technologies such as NLP (natural language processing) and chatbots are changing the way businesses are interacting with their customers. AI-powered chatbots are providing faster, responsive, intelligent and accurate customer experience to consumers, enabling customer service agents to […]

The Rise of Contextual Intelligence : How to make AI more “intelligent”

In recent years, there is a shift towards the practical applications of voice search and activation in consumer electronics and business computing in order to achieve cost-efficient, seamless automation. As it spreads to different industries, the adoption of smart speakers have reached to a point that businesses have changed the way they provide their services. […]

The Contact Center Challenge, Voice AI can be the answer.

We are now living in a digital world where most of us are connected with smartphones and instant messengers with greater demand for customer service 24 hours a day, 365 days a year. Despite the advancement of telecommunications, most call centres are still relying on outdated interactive voice response (IVR) systems and human agents. We […]

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5 Industries AI Will Disrupt in the Next 10 Years

Artificial intelligence is one of the hottest new technologies on the block, and entrepreneurs are rushing to get a solid understanding of what it means for them. It’s predicted that AI bots will power 85% of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth.

What’s now and next in analytics, AI, and automation

Rapid technological advances in digitization and data and analytics have been reshaping the business landscape, supercharging performance, and enabling the emergence of new business innovations and new forms of competition. At the same time, the technology itself continues to evolve, bringing new waves of advances in robotics, analytics, and artificial intelligence (AI), and especially machine learning. […]

Artificial intelligence: Disruption era begins

Artificial intelligence software solutions will likely be the top disruptor in technology in the next decade, like smartphones and the cloud. Software’s ability to self-learn by processing data may spur consumer and enterprise applications. Companies embracing AI may get a competitive edge; ones that don’t run the risk of being disrupted and phased out. AI […]

Hilton and IBM pilot “Connie,” The world’s first Watson-enabled hotel concierge robot

Travel can be stressful and requires countless decisions. Increasingly travelers are expecting relevant guidance during their journeys, and the hospitality industry is beginning to pilot technology that can help address these needs at each step of the way. Today Hilton Worldwide and IBM announced a collaboration to pilot “Connie” – the first Watson-enabled robot concierge […]

Mall of America embracing chatbot to boost retail customer experience

Mall of America, the biggest shopping and entertainment complex in North America, is diving into chatbot technology to drive a more rewarding, and likely calmer, customer experience, especially during the holiday shopping time. The 26-year-old mall, located in in Bloomington, Minn., is advancing a unique location-based artificial intelligence chatbot following a successful deployment this past holiday […]

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