Hotel guests often expect minimal wait time and fast check-in service while arriving at the hotel; hotel concierge and front office officers are overwhelmed by the throng of crowd or massive requests at times. We understand that hoteliers are actively looking to delight guests and offer impeccable guest service. Hence, we tailored a smart and interactive solution for a luxury 5-star smart hotel in downtown Singapore to improve guest experience and increase direct booking.
make request or instruct for housekeeping, amenities and even news-reading are now possible by using voice. As the Amazon Alexa and Amazon Web Services (AWS) partner, we can customise the voice assistants and even concierge robots aligned to your hotel's voice and tone.
on top of better in-room entertainment, we unify the guest requests across diverse channels including both offline and digital assisance to provide top-notch concierge, and guest experience beyond expectation with smart cognitive management view.
people nowadays expect instant communication and prefer making inquiries via chat. We made the hotel guests-officer communication easier and more interactive with the Smart persona bot without losing the signature human touch of delivering unforgettable guest experience.
As we have moved through the years, technology has always played an important part in our resourts. The thing that Amazon has done with Alexa is quite perfect. If I have ever seen anything in my 49 years of developing resorts that has made our job of delivering a perfect experience to our guests easier and help us get to another level, it is Alexa.
The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.
39% of people surveyed said they are completely comfortable using chat to contact the hotel front desk, while only 7% said they would not be
Messaging, is like having a personal concierge at your fingertips at all times. The new generation of guests is more comfortable with texting vs. calling. The mobile device represents convenience and a sense of connectedness to the hotel at all times, even before arrival.
