MALL
Due to the mushrooming of myriad stores, shoppers are easily bedazzled by stores popped up in the mall and find it difficult to locate their desired store.
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Winimy's omnichannel customer engagement technology with expertise in artificial intelligence (AI) and voice AI enhances both of your offline and digital customer experiences, improve customer satisfaction (CSAT) and boost customer effort score (CES).
Manage your company reputation easily and boost NPS with single-pane management tool
Cognitive AI-powered persona bot that engages immediately to customers' requests and reduces customers' waiting time by 30%, in human way
Be at the forefront in efficient use of current architecture, public spaces and installations
Deliver personalised service experience, with a touch of innovation that impresses your customers
WINIMY.AI
On top of our signature product - See Chat®, we provide AI architecture which tailors to your unique needs that differentiates you from the others.
90% of customer queries are repetitive. Winimy's AI chatbot enables AI-engineered smart response and self-service requests for 20% increase of efficiency.
Increase guest satisfaction by 30% through extracting deeper and strategising better with real-time, sentiment and insights-driven analytics.
Be it API or source-level integration of chat, payment and search capabilities with existing website and mobile application, See Chat supports both your customer service and infrastructure seamlessly and flexibly.
30% of the search & communication by 2020 will happen via voice assistants e.g. Amazon Alexa, Siri and Google Home. Winimy powers voice assistant interaction and conversational search engine optimization (SEO).
Due to the mushrooming of myriad stores, shoppers are easily bedazzled by stores popped up in the mall and find it difficult to locate their desired store.
READ MORETechnology has significantly altered the way meetings and events are held today. Attendees expect higher levels of customization and more control of their event experience.
READ MOREHotel guests often expect minimal wait time and fast check-in service while arriving in the hotel; hotel concierge and front office officers are overwhelmed by the throng of crowd or massive requests at times.
READ MOREModern Yellow Page - conversational marketplace receives high volumn of searches and inquiries today.
READ MOREWith over 1.6 billion users, WhatsApp has bridged a gap between customers and businesses. Businesses can now deliver to the customers what they love the most- convenience and speed. These benefits have transpired in the restaurant industry as well. The customer can do everything from exploring the menu to ordering and tracking the order through […]
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Technology has and is continuing to play an important role in shaping the world around us. It has permeated almost every aspect of life today, and education is no exception. Teaching and learning with technology that was earlier limited to supplementary collaboration tools for communication are now going through a sea of change. The field […]
Many industry experts, e-commerce executives and even consumers see voice technology as a promising online retail platform that is expected to change the way businesses sell and consumers shop. Both Amazon and Google are leading the transition towards that new ecosystem where it only takes voice commands to inquire for a specific product and even […]
We are living in an extremely connected and globalized world where people are closer than ever before and the real-time flow of information is within everyone’s grasp. Interacting with everyday content is no longer a one-way flow as it has become more tactile and interactive. If you’re familiar with “Star Trek,” Captain Kirk and his […]
It’s a brave new world out there and what we thought we knew is no longer the case. We are now living in the world of ‘voice’ where the convergence of artificial intelligence and voice recognition is changing the way we all live. There are varying figures and trends that quantify the emergence of voice […]
Chatbots are now assisting universities with admissions and orientation. Yes, the same thing being used in tech startups and Fortune 100 companies to streamline customer relations, social media engagements and even content management. We have reached to a point that artificial intelligence is fast replacing human front desk staff and virtual assistants with machine-learning chatbot […]
Providing superior customer experience can be a competitive differentiator for businesses today. To this effect, Artificial Intelligence (AI) technologies such as NLP (natural language processing) and chatbots are changing the way businesses are interacting with their customers. AI-powered chatbots are providing faster, responsive, intelligent and accurate customer experience to consumers, enabling customer service agents to […]
In recent years, there is a shift towards the practical applications of voice search and activation in consumer electronics and business computing in order to achieve cost-efficient, seamless automation. As it spreads to different industries, the adoption of smart speakers have reached to a point that businesses have changed the way they provide their services. […]
We are now living in a digital world where most of us are connected with smartphones and instant messengers with greater demand for customer service 24 hours a day, 365 days a year. Despite the advancement of telecommunications, most call centres are still relying on outdated interactive voice response (IVR) systems and human agents. We […]
It has always been the core mission of hotels to treat all their guests with utmost care and attention. After all, it is customer satisfaction that makes a hotel successful while a single bad service can effectively ruin its reputation that takes several years to build. However, achieving a seamless hotel guest experience can be […]
Successful companies evolve, innovate and change how business is run and one particular sector that is expected to make a tremendous impact is artificial intelligence and voice technology.
The origin story of Voice AI
Holograms are the new “IT” thing… The Hologram buzz is all around and has made an intense impact in the entertainment industry. We saw extensive use of this technology in Star Wars wherein the hologram of Obi-Wan interacted with Princess Leia that wowed the audience. In addition, there have been holographic fashion shows in New […]
Holograms : Tool or trend? In 2015, the U.S. Census Bureau reported a Gen Z population of 73.61 million, just behind Millennials at 79.41 million, and far ahead of Gen X at 65.72 million. It’s estimated that by 2020 they will account for 40 percent of all consumers. Even more so than their Millennial siblings, […]
Welcome to the future where technological innovation continuously redefines the brand landscape. The two key trends that are making it possible are – Machine Learning (ML) and Natural Language Processing (NLP) that are changing the way businesses can leverage data and technology. The rise of Voice AI devices — Amazon Alexa, Google Assistant, Apple Siri […]
“Artificial Intelligence is the future and the future is here.” – Dave Waters The year 2018 has seen a huge leap in technology, with the advent of AI-based voice-first technology. It has changed the way consumer and businesses interact, search and shop for products and services.There is a huge increase in the sale of virtual […]
Image source: Marketwatch Advancement in technology has become a catalyst in the paradigm shift for buyer behaviour. Contemporary consumer nature is to access information and research brands and retailers before buying a product. To cater to this need for informed decision making, Many automotive manufacturers and dealerships are using the latest AI and machine learning technologies […]
Managing Director, SGBizChat
With See Chat, we are able to help Singapore local businesses expand thier digital presence and boost productivity. This dramatically increase our relevance with local businesses.
Assistant Manager
We are excited to be partnering with See Chat® in Turkey. We see 'chat' as the "Missing Link’ in consumer engagement with small business. Now with See Chat we are now in a position to monetise this asset and increase our value with local businesses.
Global Group Account Director, Grey Group
We commissioned Winimy to build a voice-controlled experience during our Centennial Party. Everyone was captivated by the Alexa's responses - it added both fun and depth to our celebration. I'd definitely work with Winimy again for immersive experience in voice!